Support Packages
P Bradshaw provides two main support packages depending on your business requirements. We aim to tailor our support to your needs which allows you to concentrate on your company objectives.
Ad Hoc Support – IT Support on an hourly basis, whether this is over the telephone, though remote support or an engineer visit, this support package is designed for companies who only require occasional assistance with their systems.
SLA (Service Level Agreement) – Our most popular support package, with this package we offer guaranteed response times to business critical and Non-business critical support requests. We are also able to offer support during your office hours and not just our office hours. This support packages allows companies to budget for their IT maintenance.
Included in our SLA support package are the following: